IT Technical and Operations Manager

We are currently working exclusively with a successful specialist banking business in Cardiff. Reporting to Head of IT the role of IT Technical and Operations Manager is responsible for the secure, stable and efficient undertaking of the bank''s technology operations. The responsibilities will include the workplace platform, core systems, cyber security trolling and the controlled adoption of approved AI-enabled technologies. Further responsibilities for IT Technical and Operations Manager Own and administer MS365 environment including Exchange Online, Sharepoint, Teams, OneDrive and Azure AD Maintain identity governance controls including MFA, condition access and access reviews Oversee configuration, user access management and integration of business systems Coordinate with platform providers, vendors and managed service partners to implement updates and changes Support the operation and configuration of security tooling including MS Defender, DMP and monitoring platforms Support the controlled adoption of MS Copilot, Copilot Studio and other AI enabled tools Act as the senior escalation point for complex technical queries and issues The Company:A successful specialist banking business offering highly competitive and niche lending and savings products The Person:5 years experience in IT infrastructure, systems administration and/or operational IT rolesStrong hands-on experience administering MS 365 and Azure Active Directory environments Experienced in managing/integrating ..... full job details .....