https://jobs.co.uk/job/it-systems-specialist-silver-birch-care-holdings-limited--43f59524-5477-4c4a-8e8b-12abd8133c2c RSS feed for IT Systems Specialist at Silver Birch Care Holdings Limited. en-gb Sat, 13 Jun 2026 16:10:51 GMT https://jobs.co.uk/job/it-systems-specialist-silver-birch-care-holdings-limited--43f59524-5477-4c4a-8e8b-12abd8133c2c https://jobs.co.uk/job/it-systems-specialist-silver-birch-care-holdings-limited--43f59524-5477-4c4a-8e8b-12abd8133c2c Sat, 13 Jun 2026 11:51:33 GMT Location: London | Salary: 33000.00-33000.00 Annual | Type: Permanent | IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk and First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved is... Permanent