IT Systems Coordinator

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications.One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based).This is not a people-management role. You''ll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.Responsibilities:ERP ManagementSupport the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentationMaintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriateIT Infrastructure SupportProvide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues.Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution.Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.Business Systems and ApplicationsProvide 1st/2nd line ..... full job details .....