IT Systems and Network Engineer

IT Systems and Network Support Engineer Salary: £35,000 Location: Hybrid remote Division: IT Support Services Reports to: Support Services Manager About the Role We''re looking for an IT Systems and Network Support Engineer to join our IT Support Services team. You''ll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You''ll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support pre-and post-sales Prepare, configure and commission hardware and software Evaluate new technologies and feed back findings Write and maintain clear technical documentation Champion good information security practices What We''re Looking For Technical experience in some of the following: Windows Server/desktop support, Active Directory, DNS, DHCP Microsoft 365/Exchange, Entra ID, Azure Intune Autopilot/ImmyBot deployment Networking (LAN/WAN/WLAN) configuration and troubleshooting VMware/Hyper-V virtualisation Backup, replication and disaster recovery SAN/NAS storage Security tools: antivirus, VPN, firewall, MFA/2FA, IAM You are: A confident problem-solver who works well solo or in a team Organised, detail-oriented and great under pressure A strong communicator with a ..... full job details .....