IT Systems Analyst

Title: IT Systems Analyst (Contract)

Fully on-site; must be a car driver

Location: Chelmsford

Salary: Guide; -300 - -400 per day depending on experience

We are seeking a versatile and proactive IT Systems Analyst (Contract). This role spans 1st to 3rd line support, with responsibilities ranging from endpoint management to application troubleshooting and network diagnostics. The ideal candidate will be hands-on, adaptable, and capable of working independently across a broad range of technologies.

Key Responsibilities:

• Provide 1st to 3rd line support for end users across multiple sites and remote locations.
• Manage and support Windows 11 endpoints.
• Manage and support Android and iOS mobile devices.
• Application support for construction-specific software (e.g., AutoCAD, Revit, project management tools).
• Monitor and maintain network infrastructure, including switches, firewalls, and VPNs.
• Collaborate with internal teams and third-party vendors to resolve complex technical issues.
• Document processes, configurations, and resolutions in the IT knowledge base.
• Assist with onboarding/offboarding processes and hardware provisioning.

Essential Skills & Experience:

• Proven experience in a broad IT support role, engineering or construction sector experience an advantage but not essential.
• Strong knowledge of Windows 11, Active Directory, and Microsoft 365.
• Experience with mobile device management tools (e.g., Microsoft Intune, Knox).
• Familiarity with construction industry applications or willingness to learn quickly.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Excellent troubleshooting and diagnostic skills across hardware, software, and network layers.
• Strong communication and documentation skills.

Desirable Skills:

• Experience with Azure AD, Group Policy, and PowerShell scripting.
• Knowledge of cloud-based infrastructure and SaaS platforms.
• Exposure to ITIL practices and service desk ticketing systems (e.g., Freshservice, ServiceNow).
• Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or similar.

Additional Information:

• Must be eligible to work in the UK.
• Driving license and access to a vehicle may be required for site visits.
• Occasional out-of-hours support may be necessary.

Additional Notes:

Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.