IT Systems Administrator - Site based

IT Systems Administrator

• Location: Southampton - with parking - fully onsite
• Salary upto -45,000
• Job Type: Full-time

We are seeking an IT Systems Administrator to join our team. This role involves monitoring and responding to IT service requests, troubleshooting hardware and software issues, and supporting our core IT services. The ideal candidate will have experience in systems administration or IT infrastructure support, particularly within a Windows-based environment.

Day-to-day of the role:

• Monitor and respond promptly to requests logged through the IT Service Desk ServiceNow.
• Troubleshoot and resolve hardware, software, and systems issues, escalating where appropriate and arranging replacement or repair of faulty equipment or components.
• Provide on-site desktop and laptop support, including device preparation, imaging, deployment, and lifecycle management.
• Support core IT services such as user accounts, access permissions, mobile devices, voicemail, and day-to-day endpoint administration.
• Support, configure, maintain, and upgrade server infrastructure, business systems, and related IT services.
• Administer and support third-party business applications, including WinMan, DDM, and Sunrise.
• Support the leaver process by ensuring accounts are managed appropriately and company equipment is identified and returned.
• Contribute to system improvements by researching issues and making recommendations for infrastructure and service enhancements.
• Provide on-site IT support to the Luton Sales and Service site, currently once a week.
• Assist with on-boarding and off-boarding of users, ensuring new starters have the appropriate devices, workplace setup, system access, and permissions required to perform their roles.
• Deliver IT induction and user guidance covering support processes, essential systems, and basic IT tools and practices.
• Develop and maintain a strong understanding of the organisation''s core systems, infrastructure, and business applications.

Required Skills & Qualifications:

• Proven experience in a Systems Administration or similar IT infrastructure support role.
• Hands-on experience supporting Windows-based server and endpoint environments.
• Good knowledge of best practices for managing, maintaining, and monitoring server infrastructure, virtual environments, and storage platforms.
• Experience with backup and recovery solutions such as Veeam.
• Prior experience supporting business applications such as WinMan, DDM, and Sunrise is preferred.
• Experience working within a manufacturing environment and familiarity with PLM, MRP, or shop floor systems is advantageous.
• HNC or degree qualified in an IT discipline is preferable but not essential.
• Full UK driving license is essential (due to travel to Luton).