IT Support Technician

IT Support Technician County Durham Full-Time Permanent Wolviston Management Services is supporting our fantastic client in the recruitment of an IT Support Technician to join their growing team. An exciting opportunity has arisen for an IT professional to play a key role in supporting business-critical systems and users across the organisation. The Role As an IT Support Technician, you will provide first and second-line technical support, ensuring the smooth day-to-day operation of IT services across the business. This hands-on position will involve supporting users, maintaining end-user devices, assisting with system administration activities, and contributing to continuous improvement initiatives within the IT function. Working as part of a collaborative IT team, you will deliver a responsive and professional support service while helping to ensure systems remain secure, reliable, and fit for purpose. Key Responsibilities Provide first and second-line support for hardware, software, user access, and network-related issues. Log, prioritise, investigate, and resolve support tickets in line with agreed service levels. Configure, build, deploy, and maintain laptops, desktops, and mobile devices. Support employee onboarding and offboarding processes, including account creation, permissions management, and equipment allocation. Perform routine system maintenance, software updates, patching, and health checks. Diagnose and resolve connectivity issues relating to VPNs, Wi-Fi, ..... full job details .....