https://jobs.co.uk/job/it-support-technician-the-search-consultant--34fa79b0-e369-42d3-b6f1-04aea1622479 RSS feed for IT Support Technician at The Search Consultant. en-gb Thu, 21 May 2026 00:54:10 GMT https://jobs.co.uk/job/it-support-technician-the-search-consultant--34fa79b0-e369-42d3-b6f1-04aea1622479 https://jobs.co.uk/job/it-support-technician-the-search-consultant--34fa79b0-e369-42d3-b6f1-04aea1622479 Wed, 20 May 2026 11:53:19 GMT Location: Stourbridge | Salary: 25000.00-25000.00 Annual | Type: Permanent | IT Support Technician Stourbridge About the roleThe role will be responsible in providing technical support to resolve IT helpdesk service requests as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises.Responsibilities - (but not limited to)Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users.Creating technical sales quotations to our customers while meeting their business needs in full.Supporting Tier 1 with daily overflow of tickets and calls.Working alongside our 3rd line technicians to escalate calls as required.Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.Visiting customer sites to provide support and install new systems.Pe... Permanent