IT Support Technician (First Line Support) Norwich Up to 25,000 per annum 37.5 hours per week, Monday to FridayAre you a tech-savvy problem solver with a passion for helping others? We''re looking for an enthusiastic IT Support Technician to join our dynamic team in Norwich. If you have a "can do" attitude and enjoy tackling technical challenges, this could be the perfect role for you! REED Technology are working with a client who require an IT Support Technician, you''ll be the first point of contact for end-users, providing top-notch technical support via phone, email, and in-person. You''ll troubleshoot hardware, software, and network issues, ensuring our IT systems run smoothly. Your responsibilities will include:Resolving technical issues and providing excellent customer service.Installing, configuring, and maintaining computer systems and peripherals.Performing regular system maintenance and updates.Assisting with the setup and deployment of new equipment.Keeping accurate records of support requests and resolutions.Collaborating with the IT team to solve complex problems.Ensuring compliance with IT policies and procedures.To succeed in this role, you should have:Experience troubleshooting software in a Windows desktop environment.The ability to diagnose and resolve IT hardware issues.A solid understanding of Local Area Networking (LAN).Previous experience in an IT help desk service.Good knowledge of printers and multifunction devices.Your own transport to move IT ..... full job details .....