IT Support Technician

IT Support Engineer (1st/2nd Line) - Temporary Location: Norwich (fully on site)Contract: Temporary, minimum 3 months with potential to extendRate: Competitive, dependent on experience About the role We''re recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune. This is a great opportunity for someone who enjoys varied day to day support work and wants to build on their experience in a modern, cloud based Microsoft environment. Key responsibilities Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system Escalate and work on 2nd line issues where required, including more complex troubleshooting Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune Build, configure and deploy laptops and desktops, including imaging and application installs Support Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive Assist with device enrolment, compliance policies and mobile device management through Intune Troubleshoot hardware, software and network connectivity issues Maintain accurate records of incidents, requests and resolutions within the service desk system Support onboarding and offboarding processes for staff, ..... full job details .....