IT Support Technician

Ready to take your IT Support career to the next level£

Our client, a well-established and growing business, is looking for a confident IT Support Executive to provide hands-on support across their two sites in Redhill.
If you''re tech-savvy, people-focused, and have solid IT Support experience, this is your chance to join a friendly, fast-paced team where career progression and development come as standard.

The Role

- Manage and prioritise all incoming IT support tickets, ensuring timely resolution
- Handle change requests, including user access updates, system configuration changes, and permission adjustments
- Respond to help requests, providing user-friendly support and troubleshooting for software and application issues
- Resolve issue requests, identifying and fixing software faults across the business
- Provide hands-on support for hardware, including setup, configuration, maintenance, and replacement of laptops, desktops, phones etc
- Perform system administration tasks such as onboarding new starters, offboarding leavers, and making changes for role transitions
- Deliver support across two business sites via phone, email, and face-to-face, ensuring minimal disruption to users

The Person

- Hands-on experience and strong understanding of IT and troubleshooting
- Strong communication skills and a natural ability to explain tech to non-technical users
- Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
- A proactive, friendly attitude and a willingness to learn
- A full UK driving licence is preferred - as you''ll be travelling between two sites regularly

The Package

- A salary of £35,000 - £40,000 DOE
- 25 days holiday + bank holidays
- Monday to Friday, 8:00am - 5:00pm
- Onsite Parking