IT Support Technician - MSP

Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)Salary: £28,000 to £30,000Location Cardiff - HybridI''m working with a well-established, employee-focused IT provider that''s growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.You''ll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.No two days are the same - you''ll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.Key Benefits:Hybrid working model£28,000 - £30,000 salary (depending on experience)Structured career progression and training supportProfit-related bonus schemeLife cover, 24/7 GP access, and wellbeing supportCompany pension and free parkingRegular team events and a positive, people-first cultureWhat You''ll Be DoingProviding remote and telephone IT support to a diverse client baseTroubleshooting software and hardware issues efficientlyManaging and maintaining Microsoft 365 environmentsInstalling, configuring, and maintaining PC hardware and peripheralsDelivering high-quality customer service with clear, professional communicationWhat We''re Looking ForPrevious experience in a Helpdesk or IT Support role (remote/telephone)Solid understanding of Microsoft Desktop and Server Operating SystemsExperience with ..... full job details .....