IT Support Technician

We''re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team.We''ve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They''re ambitious, growing steadily, and genuinely invest in people who want to develop their careers.They''re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you''ll be a key part of the local IT team.IT Support Technician - What will you be doing day-to-day?You''ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school''s systems. It''s a varied role - no two days are quite the same.You''ll be supporting:Servers and core infrastructureNetwork and Wi-FiEnd-user devicesCloud-based systemsYou''ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support.IT Support Technician - Key ResponsibilitiesManaging incidents and service requests from start to finishTroubleshooting desktop and system issues, both remotely and in person, within agreed SLAsSupporting users with hardware and software queries (ticket, phone, or face-to-face)Keeping the ticketing system up to date with clear, accurate notesDeveloping your technical knowledge across the technologies the team supportsAssisting ..... full job details .....