IT Support Technician (Leyland)

IT Support Technician - Leyland We''re looking for a proactive IT Support Technician to provide high-quality technical support across the business. You''ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.Key ResponsibilitiesDeliver 1st/2nd line support via phone, email, and in personManage and resolve support tickets, escalating when neededInstall, configure, and maintain laptops, desktops, Macs, and softwareTroubleshoot hardware, software, and mobile device issuesMaintain IT asset records and equipment storageSupport Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFSAssist with IT projects, system upgrades, and office movesWhat You''ll BringExperience in IT support or service desk rolesStrong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)Good understanding of PC hardware and basic networkingExperience with ticketing systems (desirable)Relevant certifications (CompTIA, MCP) are a bonusSkillsExcellent communication and customer serviceProactive, hands-on approachStrong multitasking and prioritisation abilitiesWillingness to learn and developBenefitsLife insuranceCashback healthcare planRetail and high street discountsAdditional enhanced benefits with serviceIf you''re passionate about delivering great IT support and want to join a growing team, we''d love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now! IT ..... full job details .....