It Support Technician

IT Support Engineer Guildford, Surrey Permanent Office-based (some travel) Salary: £32000 £40,000) + excellent benefits A growing specialist engineering software company with a newly established UK headquarters in Guildford is looking for a hands-on IT Support Engineer to join its expanding team. You ll deliver 1st and 2nd line support, keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth. What you ll do Provide timely 1st and 2nd line support for incidents and service requests Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware) Set up, configure and deploy new hardware and software Manage IT hardware assets and produce inventory reports Carry out regular maintenance and escalate complex issues Maintain clear documentation and help improve processes Some local travel is required a full UK driving licence is essential. What we re looking for Relevant IT qualification (CompTIA A+ or equivalent) Strong Windows 10/11 support and administration experience Hands-on hardware lifecycle experience (provisioning, deployment, maintenance) Basic networking knowledge and exposure to Active Directory / DNS / DHCP Understanding of cybersecurity best practices and familiarity with ITIL Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package ..... full job details .....