IT Support Technician

IT Support Technician Location: Letchworth Garden City Salary: £24,784.50 per annum (£12.71 per hour) Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week) The Opportunity Are you passionate about technology and enjoy helping people solve problems? We''re looking for an IT Support Technician to join a friendly and supportive team based in Letchworth. This is a fantastic opportunity for someone looking to develop their career within IT, gain exposure to a wide range of technologies, and build valuable experience supporting customers across different industries. This is a varied role where you''ll be providing both remote and on-site support, troubleshooting technical issues, monitoring systems, and delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people. Key Responsibilities Provide technical support to customers via telephone, email and remote access tools Diagnose and resolve hardware, software and network-related issues Log, manage and update support tickets accurately Deliver on-site support and maintenance when required Monitor customer systems and proactively identify potential issues Maintain clear and accurate documentation of support activities Communicate effectively with customers, providing updates and managing expectations Build positive working relationships through excellent customer service Support the wider technical team with projects ..... full job details .....