IT Support Technician

IT Support TechnicianSalary: £35,000 per annum, plus benefitsLocation: NewcastleMy client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth, spearheaded by the appointment of an industry recognised Commercial Director, and backed by a well-funded established parent company.Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally with an IT MSP background.The RoleAct as the first line of support for IT issues via phone, email, and ticketing systems.Troubleshoot hardware, software, and network problems, escalating when required.Manage user accounts and access rights in Microsoft 365 and Active Directory.Configure and support desktops, laptops, and mobile devices.Keep tickets updated and resolved in line with SLAs.Assist with IT projects, rollouts, and system improvements.The PersonProven experience in an IT support or service desk role.Strong knowledge of Windows OS, Microsoft 365, and Active Directory.Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).Excellent troubleshooting and problem-solving skills.Customer-focused with strong communication skills.This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.Alongside this, their supportive environment ..... full job details .....