IT Support Technician

IT Support Technician Location: Leek - Site based Mon - Fri £30,000 - £40,000 Our client, an established manufacturer in Leek, North Staffordshire, is looking for a hands-on IT Support and Systems Technician to keep their site running smoothly. You''ll be the first point of contact for IT across both the office and the operational floor, supporting production, warehouse, quality and planning teams who rely on their systems every day. You''ll resolve what you can and escalate what you can''t. If you enjoy practical IT work where a quick fix keeps production moving, this is for you. Key responsibilities of the IT Support Technician: Providing first-line support to office and operational users, resolving issues at first contact wherever possible Troubleshooting hardware, software and connectivity issues, logging all activity in the service-management system Setting up and maintaining laptops, desktops, tablets, printers and scanners, and keeping accurate asset records Supporting Microsoft 365, password and MFA issues, and managing the IT side of joiners, movers and leavers Following IT security policies and reporting suspected incidents immediately Providing first-line support for ERP and other business systems Responding promptly to issues affecting production and assisting with rollout of new equipment and systems About you Essential Experience in IT support, helpdesk or a similar role, or a relevant IT qualification or training Good working knowledge of Windows and a ..... full job details .....