IT Support Technician

Role: IT Support Technician Department: IT and Infrastructure Reports to: IT Operations Lead / Infrastructure Manager Location: Dinnington, Sheffield (On-site) Salary: £28,000 £32,000 (dependent on experience) About EDClass Ltd Headquartered in Dinnington, Sheffield, EDClass Ltd is an established, DfE-accredited provider of online education and alternative provision. We have partnered with schools, multi-academy trusts (MATs), and local authorities across the UK to ensure every child has access to high-quality, continuous education, regardless of their circumstances. Our platform combines structured virtual classrooms with live teaching delivered by qualified UK teachers. We support learners requiring alternative provision, including those experiencing emotionally-based school avoidance (EBSA), medical illness, internal exclusion/isolation, or waiting on SEND/EHCP placements. Safeguarding is at the core of everything we do. Through integrated monitoring, active web-filtering, live alert systems, and dedicated pastoral teams, EDClass provides a secure, audit-proof digital environment that upholds statutory Keeping Children Safe in Education (KCSIE) standards while helping young people rebuild confidence, attendance, and academic attainment. Role Overview The IT Support Technician provides essential 1st and 2nd line hardware, software, network, and audio-visual support across the organisation. This includes maintaining on-site IT equipment, supporting virtual teaching booths, ..... full job details .....