IT Support Technician

ECS Resource Group are currently working in partnership with a global managed service provider who''s end client is in the Design & Engineering sector. We are assisting them with the search for a IT Support Engineer on a temp to perm basis. This is a hybrid based role with 3x days a week in the Reading office.

Key Responsibilities:

• Deliver prompt and effective first-line and second-line support for IT-related issues.
• Troubleshoot and resolve software, hardware, and system problems proactively.
• Manage and coordinate the repair and maintenance of complex IT systems.
• Develop strong relationships with internal users to understand and meet their IT needs.
• Respond quickly to user concerns, ensuring timely resolution and minimal disruption.
• Support continuous improvement of IT services, including occasional travel to Bristol and Maidenhead.

Key Skills:

• Strong technical knowledge in hardware, software, operating systems, and network infrastructure.
• Excellent customer service and interpersonal skills with the ability to build trust.
• Strong analytical and problem-solving capabilities.
• Effective written and verbal communication skills for user support and documentation.
• Ability to manage workloads under pressure and adapt to shifting priorities.
• Active Directory, Office 365 experience.
• Linux background (Ideal).

Further job details available upon application.

Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed), and they will be responded to, alongside your application ASAP. If you haven''t received a response within 1 working day, please call the direct line which is (phone number removed).

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.