IT Support Technician

A IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region. KEY DUTIES Provide technical support; answering support queries via phone, email and self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex calls having captured all relevant information in the ticket CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated ..... full job details .....