IT Support Technician

A IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region.

KEY DUTIES

• Provide technical support; answering support queries via phone, email & self service
• Supporting users via remote assistance, providing a high level of resolution at first contact
• To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
• To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
• Respond to requests from users and help them resolve hardware or software requirements
• Support users in the use of IT equipment by providing necessary guidance and advice
• To escalate more complex calls having captured all relevant information in the ticket

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated