IT Support Technician Apprentice

Beechwood Park School is an award-winning preparatory school for boys and girls aged 3 to 13, offering day and flexi-boarding in Hertfordshire. About the role: The IT Support Technician Apprentice is an important part of the IT team. The school is increasingly dependent on its IT systems working properly and efficiently. You will be responsible for system wide technical support including: workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites. Please note: Beechwood Park is a school with a long standing and well-established Christian ethos. The school warmly welcomes pupils, staff and parents of all faiths and none. The school marks and celebrates Christian festivals and celebrations, such as Christmas, Easter, Advent etc. The school teaches about world religions and celebrates the festivals of other faiths, as part of the school''s Theology, Philosophy and Religious Education programme. We are seeking an apprentice whose values align with this ethos. Responsibilities: Handle frontline queries from various sources including email, helpdesk and telephone Maintain communication with users, updating requests logged on the school''s ticketing system, and escalating them within the team as required Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals ..... full job details .....