IT Support Technician

Our client is seeking a motivated and enthusiastic 1st Line IT Support Technician to join their growing IT team. This is an excellent opportunity for someone looking to develop their career in IT within a supportive environment where training, learning, and progression are actively encouraged.As part of the IT team, you will play a key role in supporting the day-to-day operation of business systems, providing technical assistance to users, and helping to ensure IT services run smoothly across multiple sites.Key ResponsibilitiesProvide first-line technical support across a range of IT services, troubleshooting and resolving user issues.Log, prioritise, and manage support requests through the IT ticketing system.Escalate complex technical issues to senior IT team members when required.Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.Install, maintain, and update operating systems and software applications.Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.Maintain internal documentation and knowledge base articles.Assist with identifying opportunities to improve systems and processes.Build positive working relationships with users at all levels of technical ability.Participate in occasional Saturday morning support cover and out-of-hours work when ..... full job details .....