IT Support Technician

IT 1st Line Support Technician Southend-on-Sea Competitive Salary (based on experience)About the RoleWe''re working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.You''ll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation.Key ResponsibilitiesProvide first-line IT support, responding to helpdesk tickets efficiently and professionallyTroubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networksEscalate more complex issues to 2nd/3rd line support when requiredAssist with maintaining IT systems, including:Microsoft 365 environmentActive Directory user accountsNetwork infrastructure and Wi-Fi systemsSecurity systems such as antivirus and device monitoringSupport ongoing maintenance of IT equipment and infrastructureKeep accurate records of support tickets, resolutions, and equipment inventoryMonitor IT systems to ensure performance, security, and complianceProvide clear communication to users, explaining technical issues in a user-friendly wayWhat We''re Looking ..... full job details .....