IT Support Technician

IT 1st Line Support Technician Southend-on-Sea Competitive Salary (based on experience) About the Role We''re working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team. This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users. You''ll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation. Key Responsibilities Provide first-line IT support, responding to helpdesk tickets efficiently and professionally Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required Assist with maintaining IT systems, including: Microsoft 365 environment Active Directory user accounts Network infrastructure and Wi-Fi systems Security systems such as antivirus and device monitoring Support ongoing maintenance of IT equipment and infrastructure Keep accurate records of support tickets, resolutions, and equipment inventory Monitor IT systems to ensure performance, security, and compliance Provide clear communication to users, explaining technical issues in a user-friendly way What ..... full job details .....