IT Support Technician - 1st / 2nd Line

Job Title: IT Support Technician - 1st / 2nd Line

Location: York, North Yorkshire

Salary: -23k to -26k, dependent on experience

Job Type: Permanent, Full-time

About us:

This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland.

About the role:

You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include:

• Providing telephone support for customers with hardware or software issues.
• Analysing and resolving customer problems quickly and efficiently.
• Providing remote support by dialling into customer systems when necessary.
• Logging all calls on the company''s support software and updating as needed.
• Documenting and reporting ''bugs'' and ''change requests'' to the Development team.
• Making courtesy calls to customers who have not contacted the Support Desk for over 6 months.

Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this.

About you:

The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required.

What we offer:

• Opportunities to learn and progress within the company.
• Holidays starting at 24 days, increasing to 29for long-term service.
• Death in service and critical illness cover.
• Auto-enrolment into a pension scheme.

Please click on the APPLYbutton to send your CV and Cover Letter for this role.

Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.