IT Support Team Leader

IT Support Team LeaderLocation: Home Based (with travel to Head Office (Rayleigh) 1-2 days per week) Salary: 50,000 - 65,000 per annum Job Type: Permanent Full-time (40 hours per week) An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The RoleReporting to the IT and Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business.Key responsibilities include:Leading the day-to-day operation of the IT Support function.Managing, mentoring and developing a team of IT Support Engineers.Overseeing incident, problem and change management activities in line with agreed service levels.Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform.Maintaining and supporting Microsoft Azure environments and ..... full job details .....