IT Support Team Leader

IT Support Team Leader Location: BerkshireSalary: £35,000 - £45,000 per annumVacancy Type: PermanentInspired ICT Solutions Ltd provides trusted IT support, products and services to primary schools across Berkshire, North Hampshire and South Oxfordshire.Following continued growth, we are looking for an IT Support Team Leader to manage our busy helpdesk and support the day-to-day leadership of our small IT support team.We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need.Key words: IT support leadership, helpdesk management, ticket triage, customer service, hands-on technical support, prioritisation and clear communication.The RoleThis is a hands-on leadership role for someone who enjoys keeping a busy support desk organised, helping colleagues succeed and ensuring customers receive timely, clear and helpful communication.You will support and manage the IT support team, oversee ticket flow, triage new requests, help prioritise workloads, guide escalations and provide technical support remotely and onsite when required.The role involves supporting teachers, students, technicians and senior school staff across hardware, software, networking, audio-visual systems and Microsoft 365 services.A friendly, professional and approachable manner is essential, with the ability to explain technical issues clearly and calmly in plain English.The position includes home working, remote ..... full job details .....