IT Support Specialist

We''re working with a leading organisation that is looking to appoint an Interim IT 1st Line Support to join its IT function for a period of 3 monthsThis is a fantastic opportunity for an IT professional looking to develop their technical skills within a supportive and collaborative environment. You''ll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure.The role is based in Carlisle with occasional travel to supported sites if required.The RoleAs an IT 1st Line Support, you''ll provide day-to-day technical support across hardware, software, applications, networks and user access.Your responsibilities will include:Acting as the first point of contact for IT support requests via telephone, email and face-to-face.Logging, managing and resolving incidents and service requests through their ticketing system.Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.Providing remote desktop support, including troubleshooting, software installation and basic remediation.Carrying out routine system and network checks to identify potential issues.Diagnosing and resolving ..... full job details .....