IT Support Specialist (1st/2nd/3rd Line)

We''re working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they''ve built a reputation for exceptional IT support services and a collaborative, close-knit team culture.They''re now looking for an experienced and motivated IT Support Specialist to join their helpdesk team, covering 1st, 2nd, and 3rd line support, with the potential for field-based project work depending on location.The RoleProviding 1st, 2nd and 3rd line technical support to business customers as part of a growing helpdesk teamTroubleshooting issues at a client and server level, including escalated and complex technical issuesMicrosoft 365 administration including Azure AD, SharePoint, Exchange, and InTuneOther ad hoc duties as required, including some assistance with projectsHybrid working - the role will primarily be remote-based, with some requirement to work from the Cambridge officeCandidates based in the East of England may also be involved in occasional onsite client project work, where there''s a desire to do so; candidates based further afield will be focused on a purely remote support roleWorking hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility requiredRequirementsA minimum of 2 years'' experience from a Microsoft MSPExcellent communication and interpersonal skillsExperience across all aspects of Microsoft 365 is essential; MS ..... full job details .....