https://jobs.co.uk/job/it-support-specialist-1st2nd3rd-line-zero-surplus--97478065-e51b-4b2e-b6cf-3085c7519d56 RSS feed for IT Support Specialist (1st/2nd/3rd Line) at Zero Surplus. en-gb Fri, 24 Jul 2026 19:50:26 GMT https://jobs.co.uk/job/it-support-specialist-1st2nd3rd-line-zero-surplus--97478065-e51b-4b2e-b6cf-3085c7519d56 https://jobs.co.uk/job/it-support-specialist-1st2nd3rd-line-zero-surplus--97478065-e51b-4b2e-b6cf-3085c7519d56 Thu, 23 Jul 2026 23:00:00 GMT Location: Norwich | Salary: £30000 - £45000/annum (Work From Home) | Type: Permanent | We''re working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they''ve built a reputation for exceptional IT support services and a collaborative, close-knit team culture. They''re now looking for an experienced and motivated IT Support Specialist to join their helpdesk team, covering 1st, 2nd, and 3rd line support, with the potential for field-based project work depending on location. The Role Providing 1st, 2nd and 3rd line technical support to business customers as part of a growing helpdesk team Troubleshooting issues at a client and server level, including escalated and complex technical issues Microsoft 365 administration including Azure AD, SharePoint, Exchange, and InTune Other ad hoc duties as required, including some assistance with projects Hybrid working - the role will primarily be remote-based, with some requirement to work from the Cambridge office Candidates based in the East of England may also be involved in occasional onsite client project work, where there''s a desire to do so; candidates based further afi... Permanent