IT Support Services Agent

Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough.Key Responsibilities:Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requestsTroubleshooting hardware, software, network, and account-related issues in-line with technologies implementedEscalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriateManaging the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estateProviding clear, friendly, and professional communication to users of varying technical abilityDocumenting steps taken to resolve issues, contributing to the knowledge base where applicableJob Requirements:Excellent communication and interpersonal skills with a customer-focused empathetic approachThe ability to work independently and as part of a teamPrevious experience working in an IT support or helpdesk roleWorking knowledge of Microsoft Windows and Office 365Working knowledge of Active Directory / Azure AD account administrationThe ability to follow documented procedures and contribute to knowledge articlesEssential Qualifications:ITIL Foundation v4 certification (or willingness to obtain) is desirableBenefits:Matched contribution pension scheme, with life assuranceGenerous holiday allowance, with the option to purchase additional daysOptions to join Health ..... full job details .....