https://jobs.co.uk/job/it-support-services-agent-matchtech--49a9d3a6-a815-44df-b9a4-6f4977c6aa90 RSS feed for IT Support Services Agent at Matchtech. en-gb Mon, 25 May 2026 08:36:54 GMT https://jobs.co.uk/job/it-support-services-agent-matchtech--49a9d3a6-a815-44df-b9a4-6f4977c6aa90 https://jobs.co.uk/job/it-support-services-agent-matchtech--49a9d3a6-a815-44df-b9a4-6f4977c6aa90 Wed, 13 May 2026 23:00:00 GMT Location: Farnborough | Salary: Negotiable | Type: Permanent | Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing to the knowledge base where applicable Job Requirements: Excellent communication and interpersonal skills with a customer-focused empathetic approach The ability to work independently and as part of a team Previous experience working in an IT support or helpdesk role Working knowledge of Microsoft Windows and Office 365 Working knowledge of Active Directory / Azure AD account administration T... Permanent