IT Support Role - 2nd Line Support

This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem-solving skills and the ability to manage technology-related support efficiently.Client DetailsA highly successful businessDescriptionProvide first-line IT support, including troubleshooting technical issues and resolving user queries.Maintain and update IT systems and infrastructure to ensure smooth operations.Assist in the installation and configuration of hardware and software.Monitor system performance and implement improvements where necessary.Ensure security protocols and data protection measures are adhered to.Collaborate with the technology team to support projects and system upgrades.Document and maintain records of IT processes and solutions.Provide training and guidance to staff on IT systems and tools.Confidently support Windows, Apple and Android devices. Support retail store devices such as Tablets, PED, Tills, Label Printers etc. Demonstrate confidence in managing basic Windows Server administration. Possess a strong understanding of networking fundamentals, including IPaddressing, DNS, DHCP, and basic troubleshooting of network issues. Ensure compliance with security requirements such as GDPR and PCI DSS. Install, configure, and support modern productivity tools such as, but not limitedto Microsoft Office 365, Teams, SharePoint etc. Good understanding and adhere to strict compliance of IT security bestpractises ..... full job details .....