IT Support Operator

IT Support Operator 1 month rolling contract London (Oxford Street / Bond Street Station) Hybrid, 40% office-based 35 hours per week We''re urgently seeking an experienced IT Support Operator to join a busy IT Service Desk team in London. This is a hands-on 1st line support role where you''ll be responsible for helping staff and members with day-to-day technical issues, keeping tickets moving and making sure users receive a professional, helpful service. What you''ll be doing Provide 1st line IT support via phone, email, Teams and the self-service portal Troubleshoot and resolve hardware, software, account and mobile device issues Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system Escalate more complex issues to the appropriate IT teams Support Windows 11 and Android devices Administer and troubleshoot user accounts and access Support Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager Use remote support tools such as RDP, TeamViewer or LogMeIn Provide clear, easy-to-understand technical guidance to users Maintain accurate ticket notes and contribute to the IT knowledge base Follow ITIL processes and IT security best practice Support equipment deployments, projects and occasional RCN events What we''re looking for You''ll ideally have: Previous experience working in an IT Service Desk or 1st line IT support environment Strong troubleshooting skills across hardware, software and systems Good ..... full job details .....