IT Support Officer

IT Support Officer Downshire Civic Centre, Downpatrick Temporary (Approx 29 weeks) £20.01 per hour 20 hours per week Main Purpose Act as part of a multidisciplinary IT Department contributing to the management and delivery of IT services, with a focus on coordination and administration, and support for local service request fulfilment. Main Roles and Responsibilities 1.Provide operational and administrative support across the range of IT Department functions: Assist the IT Manager in the development of IT service delivery processes, including the development of IT related standard operating procedures and policies to enable effective operational management of the IT Department. Contribute to the coordination and administration of IT Department operational processes (e.g. team documentation, finance, risk management, procurement etc.) 2. Respond to and deal with service fulfilment requests, in accordance with agreed procedures, including local user, service, equipment and site supports. 3.To provide advice and assistance to Elected Members, staff and associated groups on all IT matters that contribute to the efficient running of the service. 4.Maintain a register of all IT assets. Maintain appropriate stock of IT equipment and consumables. 5.Where directed, oversee works provided by third parties and contractors ensuring compliance with agreed processes. 6.To administer user and system accounts and security features to protect information while allowing ..... full job details .....