IT Support Manager

We are looking for an IT Support Manager for a leading company in Bristol. This is a 1 year fixed term covering Maternity Leave. Hybrid working 50/50 onsite and remote.The IT Support Manager is responsible for overseeing the IT support team, ensuring efficient operation and management of IT systems, and providing excellent technical support services to employees or clients. This role involves managing support processes, monitoring performance metrics, resolving complex issues, and maintaining strong vendor relationships.Key Responsibilities:Team Leadership and Management:Supervise, train, and mentor IT supportSchedule and delegate support tasks, ensuring coverage during operatingConduct performance evaluations and provide feedback to teamFoster a customer-centric culture within the support team. Technical Support Operations:Oversee daily IT support activities, ensuring timely resolution of issues within theirTroubleshoot escalated technical problems and communicate with engineering teams should it require 3rd line support.Develop and enforce support workflows and standard operatingEnsure efficient support for hardware, software, networks, and IT systems.Integration Management:Handling client API integration''s within CompanyLiaising with customers and internal stakeholdersTroubleshooting integration issues and resolving in a timely manner.Process Improvement:Monitor ticketing systems to analyse trends and identify recurringImplement proactive measures to reduce system ..... full job details .....