IT Support Manager

IT Support Manager Newbury, Berkshire (Hybrid Working) 48,000 - 52,000 + Bonus + Excellent Training and Development Are you an experienced IT professional looking to take the next step into a hands-on management role with a business that genuinely invests in its people? We''re recruiting for an IT Support Operations Manager to join a well-established and growing organisation based in Newbury. This is an excellent opportunity for someone with strong technical expertise and previous team leadership or supervisory experience who enjoys combining people management with technical project delivery. The Role As IT Support Operations Manager, you''ll lead a small Service Desk team, ensuring the delivery of a high-quality IT support service across the business. Alongside managing day-to-day support operations, you''ll play a key role in delivering IT projects, driving continuous improvement, and acting as the senior technical escalation point for more complex issues. This is a varied, hands-on position where no two days are the same, offering the opportunity to influence IT service delivery while remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent customer service and SLA performance. Act as the technical escalation point for complex desktop and infrastructure issues. Deliver and support a range of IT projects and technology implementations. Maintain and improve ..... full job details .....