IT Support Manager - Halo ITSM, ITIL, DORA

IT Support ManagerDuration: 6 - 12 Months£520.00 Per Day - Inside IR35 via UmbrellaLocation: London - Hybrid working- 2 days per week in London officeOur market leading client is seeking a highly accomplished, UK based IT Support Manager to lead and elevate their IT Support function and take day-to-day ownership of the internal IT Support team and third party vendor relationships, whilst actively driving a programme of improvement across people, process, and tooling.This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels.The role will also act as Workstream Lead within the organisation''s Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA.Ideal Experience:Strong understanding of ITIL v 3 or 4 service management principles and their practical application in day-to-day operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure, networking, server technologies)Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platformsProven vendor and contract management skills, including SLA negotiation, performance management, and issue escalationAbility to lead, inspire, and operationally manage a technical support teamStrong ..... full job details .....