IT Support

Sector: ICT | IT Support | Service DeskAbout the RoleWe''re currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You''ll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.What You''ll Be DoingProviding 1st Line/Service Desk IT Support to end usersLogging, triaging, and resolving incidents via ticketing systemsSupporting Windows 10/11, Microsoft 365, Active DirectoryTroubleshooting hardware, software, and network issuesEscalating complex issues to 2nd/3rd line where requiredSupporting users across multiple sites in the Belfast areaDelivering a high standard of customer service and communicationWhat We''re Looking ForIT/Computer Science/Cyber/Engineering graduate OR equivalent experienceAround 12 months'' experience in an IT Service Desk/ICT Support/Helpdesk roleStrong understanding of: Windows OSMicrosoft 365/Office 365Active Directory (basic user admin)Password resets, hardware/software troubleshootingFull UK driving licence and access to a car (essential)Strong communication skills and a customer-first mindsetAbility to manage multiple tickets and ..... full job details .....