https://jobs.co.uk/job/it-support-exact-sourcing-ltd--a42bb5cf-2c92-4cb7-b85f-1551a676073a RSS feed for IT Support at Exact Sourcing Ltd. en-gb Wed, 21 Oct 2026 01:53:15 GMT https://jobs.co.uk/job/it-support-exact-sourcing-ltd--a42bb5cf-2c92-4cb7-b85f-1551a676073a https://jobs.co.uk/job/it-support-exact-sourcing-ltd--a42bb5cf-2c92-4cb7-b85f-1551a676073a Tue, 20 Oct 2026 11:53:02 GMT Location: Cambridge | Salary: 10000-500000 Annual | Type: Permanent | Our client based just outside Cambridge is seeking an IT Support Analyst to join their team. As the IT Support Analyst you play a key role in supporting clients with their technology. You will be joining a professional close-knit team where you will use your skills to support clients whilst learning and developing yourself further. As the IT Support Analyst, you''ll be providing high-quality 1st and 2nd line support to end users, ensuring incidents and service requested are triaged, resolved or appropriately escalated within agreed SLAs. As the IT Support Analyst, you will be: Processing incoming tickets via portal, email, and phone. Triage, troubleshoot, and resolve issues, escalating to higher tiers when necessary. Maintain accurate records and contribute to the internal service catalogue. Delivering 1st and 2nd line IT service delivery and systems support to local and national users, operating both remotely and on-site. Installing, configure, and maintain end-user devices (Windows, macOS, mobile), peripherals, AV equipment, and approved software. Oversee routine software updates and patch management. Perform day-to-day administration and change requests within Microsoft 365, ... Permanent