IT Support

Role Profile: Floorwalker Reports To: Training and Support Manager Duration: 5 weeks1 day Paid Online Induction to take place either 28th or 29th May- Work to begin onsite 1st June. Purpose of the Role To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings. Key Responsibilities Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting) Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools) Share tips and best practices for effective use of Teams Encourage engagement and confidence in using Teams for daily work Record all assistance provided to colleagues Skills andamp; Experience Strong knowledge of Microsoft Teams features and functionality Ability to communicate clearly and educate users in a friendly, non-technical way Familiarity with Zoom to explain migration differences Comfortable presenting and engaging with both in person and remote audiences via Teams Excellent interpersonal and facilitation skills Qualities Supportive, patient, and approachable Positive attitude toward change and adoption Collaborative and proactive in engaging ..... full job details .....