IT Support Engineer

IT Support EngineerLocation: London Working pattern: Hybrid, three days in the office Salary: 30,000 Contract: Permanent, full-timeZachary Daniels Recruitment is partnering with a well-established consumer-facing business to recruit an IT Support Engineer for its growing internal technology team.This is an excellent opportunity for an enthusiastic and customer-focused support professional who enjoys being hands-on, solving problems and taking ownership of user issues.You will become a key point of contact for colleagues across a busy multi-site organisation, providing day-to-day technical support while gaining exposure to wider technology deployments and infrastructure projects.What you''ll be doing:Acting as the first point of contact for IT queries and service requestsLogging, prioritising and resolving incidents through the IT service management platformTroubleshooting laptops, desktops, printers, mobile devices and other business hardwareSupporting users across Windows, macOS, Android and iOSManaging user accounts, password resets and access permissionsSupporting Active Directory and Google Workspace environmentsCompleting onboarding and offboarding activities for employeesCarrying out basic network troubleshooting, including Wi-Fi, IP addressing and physical connectivitySupporting the setup and deployment of hardware across different business locationsEscalating more complex issues with clear and accurate technical informationCreating straightforward user guides and ..... full job details .....