IT Support Engineer

IT Support Engineer - 12-month contract - Cambridge My Customer is looking for an experienced IT Support Engineer with strong knowledge of Windows, Microsoft 365 and Endpoint Management. The successful candidate will be hands-on, customer-focused and confident troubleshooting complex technical issues. Skills required from the IT Support Engineer: Strong Windows 10/11 support experience. Strong Microsoft 365 experience. Hands-on experience with Microsoft Intune and SCCM/MECM. Strong endpoint management and software deployment experience. Hardware, desktop and peripheral troubleshooting. Active Directory / Group Policy experience. Experience working within an ITIL/service desk environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving ability. Excellent prioritisation and time-management skills. Lab IT skills would be benefical Key Responsibilities of the IT Support Engineer: Provide technical support and troubleshooting for Windows, hardware, software and peripherals. Support and manage endpoints using Microsoft Intune and SCCM/MECM. Install, configure and maintain operating systems and software applications. Manage patching, software updates and device lifecycle management. Support hardware refreshes, new device deployments and equipment moves/adds/changes. Troubleshoot connectivity issues and work with Networking, Security and other IT teams where required. Manage incidents and service requests in line with agreed SLAs. ..... full job details .....