IT Support Engineer

IT Support Engineer (1st and 2nd Line Support)Location: London (with occasional travel to sites across York and London) - the additional travel costs will be expensed by the organisation.Contract: Full Time, 6 month ContractAre you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We''re looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service.You''ll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You''ll also work closely with infrastructure teams and third-party suppliers to resolve more complex issues while contributing to the continuous improvement of our IT services.What you''ll be doing As an IT Support Engineer, you''ll: Provide responsive 1st and 2nd line technical support via phone, email, self-service portal and occasional desk-side visits.Diagnose and resolve hardware, software and Microsoft 365 issues.Support Windows 10 and Windows 11 desktops and laptops, including configuration, troubleshooting and user profile issues.Administer user accounts and permissions ..... full job details .....