IT Support Engineer / Service Desk Analyst

IT Support Engineer / Service Desk Analyst Join a supportive IT service environment where you''ll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support. If you''ve also worked in the following roles, we''d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days'' paid holiday plus UK public bank holidays and flexible working hours. This job is officially known within the organisation as a Local Systems Administrator SALARY: £33,227 per annum + Benefits LOCATION: Birkenhead, Merseyside, North West England (100% office based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Full-Time; flexible start, finish and break times to suit operational requirements and individual need; JOB OVERVIEW This is an excellent opportunity for an IT Support Engineer / Service Desk Analyst to deliver hands-on technical support that keeps colleagues connected, productive and secure. The IT Support Engineer / Service Desk Analyst will provide 1st/2nd line support, manage incidents and work queues, maintain accurate IT asset records and support smooth service transitions. Working across ..... full job details .....