IT Support Engineer

Robert Half are support a client to recruit for an IT Support Engineer. As part of the IT Services Team, you will provide day-to-day IT support to colleagues across Microsoft 365 and internal systems.Key ResponsibilitiesManage helpdesk tickets and resolve IT issues efficientlySupport laptops, monitors, docks and meeting room equipmentProvide support for corporate iPhones and personal devicesTroubleshoot network and connectivity issuesManage user accounts for new starters and leaversKeep IT asset records up to dateProvide basic IT inductions for new usersManage Teams, Exchange Online groups and distribution listsAssist with IT equipment rollouts and office projectsSupport users with Microsoft 365 and internal applicationsHelp maintain the helpdesk, automated processes and phishing awareness systemsEmbrace new technologies, including automation and AIAbout YouYou will be organised, detail-focused and customer-focused, with strong communication and problem-solving skills. You should be comfortable supporting users and keen to learn new technologies.Experience RequiredAt least 3 years of hands-on IT support experienceActive Directory administrationWindows 11 and Microsoft 365 supportLaptop hardware supportTicket-based helpdesk systemsVideo conferencing equipmentStrong troubleshooting and customer service skillsDesirableAzure and Azure ADMicrosoft or CompTIA qualificationsiPhone and iOS supportPower AutomateSoftware testingITILThe role offers a friendly, supportive working ..... full job details .....