IT Support Engineer

Junior IT Support ContractorJob Type: Contract (12 months)Location: Staines, OnsiteDaily Rate: £175We are seeking a Junior IT Support Contractor to provide essential onsite support within a multinational enterprise office environment. This role involves acting as the local hands-and-eyes for the central IT team, ensuring smooth IT operations and user support.Day-to-day of the role:Provide onsite support for Windows 11 users and assist with common Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint.Manage the setup and maintenance of laptops, desktops, docking stations, monitors, and peripherals.Support meeting rooms and basic AV setups, including cable checks, user guidance, fault reporting, and coordination with AV providers.Perform local hands-and-eyes tasks for the network and infrastructure teams, such as physical checks and photo documentation.Handle and troubleshoot issues with printers, scanners, headsets, and other workplace IT equipment.Create and update support tickets with detailed notes and evidence.Coordinate onsite visits with local stakeholders, Facilities, and external providers.Escalate complex issues to the central IT team as needed.Required Skills and Qualifications:Proficiency in Windows 11 desktop support and basic troubleshooting for Microsoft 365 applications.Understanding of basic Active Directory / Entra ID concepts.Experience with hardware troubleshooting and replacement.Ability to follow detailed procedures and policies provided ..... full job details .....