IT Support Engineer

IT Support Specialist (Contract)Norwich (On-site, 5 days per week)Contract: 5 months£180-£220 per day (Umbrella)We''re recruiting for an experienced IT Support Specialist to join a growing organisation''s Norwich-based IT team. This is a hands-on, user-facing role providing both desk-side and remote support across a modern, cloud-first environment.The RoleYou''ll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you''ll support users both locally and across the wider organisation.Key ResponsibilitiesProvide 1st line support (with some 2nd line exposure) via phone, email, and in personManage and resolve tickets in line with agreed KPIs using a ticketing systemTroubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devicesSet up and configure new user devices and accountsSupport Microsoft cloud technologies including Azure, Office 365, and Windows environmentsMaintain accurate documentation and contribute to knowledge base improvementsCollaborate with IT colleagues on ongoing projects and improvementsEnsure all processes follow strict compliance and approval standards (audit-focused environment)Skills and ExperienceProven experience in an IT support role (2+ years)Strong knowledge of Microsoft 365, Windows OS, and cloud-based environmentsExperience troubleshooting ..... full job details .....